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Rolldorado Responsible Gambling

Gambling is entertainment. That is how Rolldorado operates, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. Rolldorado is licensed by the Curaçao Gaming Authority (licence OGL/2024/1126/0521, issued to Terdersoft B.V.), and play is restricted to adults aged 18 and over.

Our commitment

Rolldorado operates under a Curaçao Gaming Authority licence and applies the player-protection obligations that come with it. Age verification is mandatory, and accounts that cannot confirm eligibility are restricted or suspended. Responsible gambling settings are built into your account and are available at any time, not only when a problem arises.

Tools available

You can set and adjust the following limits directly from the Responsible Gaming section of your account:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits
  • Playtime limits
  • Cooling-off period (note: if you win during an active cooling-off period, no prize is awarded)
  • Self-exclusion (your account is closed immediately on request, and we take reasonable steps to prevent a new account being opened)

One specific point on deposits: deposit limits cannot be applied to cryptocurrency deposits. If you fund your account with crypto, the other tools above are still available to you. Changes to limits that increase your exposure take effect after a cooling-off period; reductions apply straight away. If you want to close your account rather than set a limit, self-exclusion is the direct route.

Signs to watch for

Some patterns are worth recognising as signals that gambling has moved outside its intended role:

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money than you planned before a session started
  • Gambling affecting time with family, friends, or work commitments
  • Borrowing money, or using funds set aside for bills, to gamble
  • Feeling restless or irritable when you are not playing
  • Concealing how much time or money you spend gambling

If any of these apply, the tools above and the organisations below are available to you.

Where to get help

Several independent organisations offer free, confidential support:

These services are independent of Rolldorado. Contacting them does not require you to speak to us first.

Contact us

To request self-exclusion, set a limit, or ask any question about your account, reach us via live chat (available 24/7 on every page of the site) or by email. Self-exclusion requests are acted on immediately: your account is closed as soon as the request is confirmed. If you prefer to write, use the email address listed in the Help Center, accessible from the site sidebar.