Rolldorado Privacy Policy

Rolldorado is operated by Terdersoft B.V. (company number 164860), incorporated in Curaçao and licensed by the Curaçao Gaming Authority under licence number OGL/2024/1126/0521. This page describes the personal data we collect from players and visitors, the purposes for which we process it, and the rights available to you. Terdersoft B.V. is the data controller for all personal data processed through rolldorado.com. Our data-handling practices reflect the obligations set out in our licence and the commitments stated in this policy.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification data includes copies of government-issued identity documents, proof of address, copies of payment instruments used to deposit, and source-of-funds documentation where required. We also collect gameplay data such as deposit and withdrawal amounts, bet history, session times, and game selections. Device and network data, including IP address, browser type, operating system, and device identifiers, is collected automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics purposes.

How we use your information

We process your personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino, live casino, sportsbook, and esports verticals. We process identity and financial data to meet our regulatory obligations under the Curaçao Gaming Authority licence, including age verification, KYC checks, anti-money laundering controls, and transaction monitoring. Your data is also used to detect and prevent fraud, collusion, multiple-account creation, and other prohibited conduct described in our Terms and Conditions. Where you have opted in at registration, we may contact you by email, SMS, or phone with marketing communications; you can withdraw that consent at any time through the account settings or by contacting support.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to carry out KYC and age verification checks. Data is disclosed to the Curaçao Gaming Authority when required under licence conditions, and to law enforcement or other competent authorities when we are legally obliged to do so. We may also share data within the Terdersoft B.V. group of brands where this is necessary for operational or compliance purposes.

Data retention

We retain account and transaction records for a minimum of five years following account closure, in line with anti-money laundering obligations applicable under our operating licence. KYC documents and identity verification records are held for the same minimum period. Data that is no longer required for regulatory, legal, or operational purposes is deleted or anonymised.

Your rights

You have the right to request a copy of the personal data we hold about you. You can ask us to correct inaccurate or incomplete data. You may request erasure of your data where no regulatory retention obligation applies. You have the right to restrict or object to certain processing activities. Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing. You also have the right to receive your data in a portable format where technically feasible. To exercise any of these rights, contact us using the details in the section below.

Contact us

Privacy queries and data subject requests can be submitted via our 24/7 live chat or by email through the support channels listed on the site. No dedicated Data Protection Officer is named in our current published information; all privacy-related correspondence should be directed to the support team, who will escalate internally as required. We will respond to verified requests within a reasonable period consistent with our regulatory obligations.